4.5 / 5 103 reviews

Who Uses This Software?

M-Files excels as a solution in small to medium sized businesses that rely heavily on paper-based processes. M-Files delivers high value to businesses in highly regulated industries.

Average Ratings

103 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • M-Files
  • http://www.m-files.com
  • Founded 1989

About This Software

Powerful content management software that enables you to easily organize and manage all of your documents and information. Improve workflow, increase information reuse, eliminate redundancy, securely control content, and avoid conflicts and data loss all in a single content management solution that integrates with Windows Explorer.

  • Access Controls
  • Approval Process Control
  • Approval Process Management
  • Archiving & Retention
  • Audio Content
  • Audit Trail
  • Chat / Messaging
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Extraction
  • Document Indexing
  • Document Management
  • Document Templates
  • Drag & Drop
  • Electronic Capture
  • Electronic Signature
  • Email Management
  • Encryption
  • Fax Management
  • File Synchronization
  • Forms Creation
  • Forms Management
  • Full Text Search
  • Image Editor
  • Indexing
  • OCR
  • Paper Capture
  • Permission Management
  • Print Management
  • Revision Tracking
  • Rich Text Editor
  • Rule Based Publishing
  • SEO Management
  • Scanning & Imaging
  • Search
  • Template Creation
  • User Management
  • Version Control
  • Video Content
  • Watermarking
  • Website Management
  • Workflow Management

M-Files Latest Reviews

Automatically translated. Show original review

Great Document Management System with lacking support

5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Comments: M-Files is really a great Document Management System with many features, yet easy to use for the end-user. It has advances features like data synchronization between locations, as well as connecting to external databases and support for Dynamics 365. The workflow builder allows a lot of flexibility as well.
The only downside is the support. Over the years, the US office has deteriorated. In the first years, there were resources in the US office from Finland. Great consultants that assisted us in setting up the original deployment (that was 5 years ago). But in recent years, the US office doesn't seem to know much about the product and they've devolved into a sales office without technical expertise.
So if you are buying the software in the US and need something customized, be prepared to figure everything out by yourself. You will not get help in the US timezone.

Pros: - User-friendly for end-user
- Blows SharePoint out of the water
- Highly customizable on the back-end (custom workflows, external database connections)

Cons: - US based technical support is non-existent
- M-Files will respond immediately if you want to purchase more licenses, but when there is a problem I can't get any support
- Once had a call with a "senior" M-Files consultant that had been with the company for 3 months(!) Needless to say, he had no clue what I was talking about. That was the last time I engaged M-Files for paid for consulting hours.

Automatically translated. Show original review

Expensive, bad documentation, no debugging capability and bad support from the vendor

1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money

Comments: We are a german company that uses M-Files for some years. I'm the poor guy that has to configure the backend/server side.
The basic functions are easy to setup, once installed, the server and client side runs well. The basic idea is easy to understand, documents belongs to classes ans has class-specific metadata attributes like "telephone number". Attributes can be linked to other objects... fine!
What makes me sleepless nights is, that if the implementation of a little bit more complex things like right structures, workflows with many steps e.g., you're totally lost with M-Files.
There are some different documentation pdfs, describing just the basic functionality - WITHOUT CLEAR EXAMPLES.
There's the possibility to submit tickets (if you have a support contract). This tickets are answered after some days by (asian?) supporters. There's a lot of mail-overhead just to desribe the problem. In most cases the supporters does not respond to the concrete problem. The do'n offer, for example, a short teamviewer session to solve the problem on the customers system. That's can not be calles good support!
M-Files provides the possibility to write own (visual basic) code, triggered by event handlers. This code can be written to a empty white editor (without any debug possibilities, or any kind of help to the programmer) on the server side. Notepad.exe provides more features! No Breapoints, no debug log output, the only way to debug own code is to rise exceptions that blows the script. That is 1983, not 2017! The API functions are not nice encapsulated, it's a nightmare to wirte own code...but required often - to customize and build workarounds for missing functionality.
Logging in general...not nice. There's a "event log" on the server side. Some basic events are logged here, for example login, logout, document checkout... But it's not very detailed! If somethin went wrong, it's not written there. Maaan!
The user frontend (windows client) looks nice and works well. The server side looks also nice on the first view, but many "nice" features are not implemented. Lists of 300+ Users... no search field, no possibility to select 5 people and delete them, you have to do tis one by one...
I hope this (view from the administration part) gives you a small impression of the daily work. M-Files seems to spend a lot of money in marketing an nice small videos to bring the CEO to buy the product, but where are the videos describing the rights structure from the technical side? Nope!

Pros: - Usefull user interface on the client side
- Good basic structure

Cons: - Expensive
- Very bad support
- Bad documentation
- No usefull examples
- Not self-explaining to the adminsitrator