5 / 5 60 reviews

Who Uses This Software?

RepairShopr is designed to serve all kinds of repair shops and field service businesses, from one-person armies to multi-location franchises alike.

Average Ratings

60 reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • RepairShopr
  • Founded 2010

About This Software

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

  • Alerts / Escalation
  • Appraisal Management
  • Automated Routing
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Logging
  • Campaign Management
  • Cataloging / Categorization
  • Channel Management
  • Commission Management
  • Community Forums
  • Consignments
  • Contact Management
  • Contract / SLA Management
  • Contract Management
  • Customer Account Profiles
  • Customer Database
  • Customer Engagement Center
  • Customer Purchase History
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Discount Management
  • Dispatch Management
  • Document Management
  • Electronic Signature
  • Email Marketing
  • Email Response Control
  • FAQ
  • Gift Card Management
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Jewelry Design
  • Job Management
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Layaway Management
  • Lead Management
  • Lead Scoring
  • List Management
  • Live Chat
  • Loyalty Program Support
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Multi-Location
  • Multi-Store Management
  • Multiple Brands / Products
  • Ordering Automation
  • Parts Inventory Management
  • Performance Metrics
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Project Management
  • Purchasing
  • Quotes / Estimates
  • Quotes / Proposals
  • Referral Tracking
  • Repair Tracking
  • Request Escalation
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Tracking
  • Scheduling
  • Search
  • Self Service Portal
  • Service History Tracking
  • Subscription Services
  • Supplier Management
  • Survey Management
  • Surveys & Feedback
  • Technician Management
  • Territory Management
  • Ticket Management
  • Touch Screen
  • Wholesaler Management
  • Work Order Management
  • Workflow Management
  • XML / RSS
  • eCommerce

RepairShopr Latest Reviews

Automatically translated. Show original review

Made my business much more organized!

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Made my life easier!

Pros: Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Cons: The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up.
That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

Automatically translated. Show original review

Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks

3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached!

Pros: The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

Cons: I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.