Odyssee Service Software

Odyssee Service Software

4 / 5 4 reviews

Who Uses This Software?

Industries where Odyssee Service is active: Installation and Maintenance, Inspection and Safety, Energy & utilities, Manufacturing, HVAC installations, Medical Supplies, Residential Services and more.

Average Ratings

4 reviews
  • 4 / 5
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 2 / 5
  • 3 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Odyssee Mobile
  • http://www.odysseeservice.com/
  • Founded 1996

About This Software

Field Service Management Software - Easy, Reliable, Enjoyable! Odyssee develops external service automation software.
We do it for a reason. We want to make life easier, more enjoyable and more reliable for mobile workers. Whether they are salespeople, service engineers or anything in between. This desire began with our own experiences as mobile workers. We incorporated what we learnt from discussions with other field workers, did extensive research and development and then innovated...

  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Class Scheduling
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Inventory Control
  • Job Management
  • Job Tracking
  • Maintenance Scheduling
  • Meeting Room Booking
  • Mobile Access
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Reservations
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Task Management
  • Technician Management
  • Work Order Management

Odyssee Service Software Latest Reviews

Automatically translated. Show original review

Transparency in the sales cycle

Value for Money

Comments: Bicobel sells exclusive sweets to bakeries and chocolate shops. Every season we work with special themes such as Easter, Christmas, ... The sales reps visit our regular customers and take orders. Previously, they had to fax all the orders in the evening and the next day someone at the office had to key them in the ERP. Thanks to Odyssee Connect, all this is now simplified and works automatically. Our ERP processes the orders immediately, which is time saving. Since we go to places where no mobile connection is available, we appreciate being able to work online as well as offline. This was for me a must when looking for a sales application.
Another advantage is that the solution has not only a mobile sales app, but also a web portal. Internal sales people can go to the portal and do a close follow up of the sales reps: calendar, meetings, dashboards, visit reports. Everything is transparent and immediately at their disposal.
Odyssee Mobile has proved our organization a large service.

Pros: works offline/online, easy integration with back-office software, the web portal for internal sales

Cons: none

Automatically translated. Show original review

Not configurable and therefore obsolete

3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments

Cons: You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it