4.5 / 5 24 reviews

Who Uses This Software?

Commusoft is an online all-in-one service software for field service business. It helps you to manage your customer database, quotations, jobs...

Average Ratings

24 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Commusoft
  • Founded 2005

About This Software

Commusoft is an online all-in-one workforce service management software for field service. It helps you to manage your customer database, quotations, jobs, engineers diaries, safety certificates and invoicing, and it integrates with popular accounting packages such as Sage, Quickbooks and Xero. It is accessible on your PC, Mac, iPhone, iPad, Android phone or Android tablet.

  • Appointment Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Call Center Management
  • Commercial / Industrial
  • Commercial Properties
  • Compliance Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Equipment Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Material Management
  • Mobile Access
  • Planning Calendar
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Purchasing
  • Quotes / Estimates
  • Residential Properties
  • Resource Management
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Time Tracking
  • Work Order Management

Commusoft Latest Reviews

Automatically translated. Show original review

An incredible learning experience the whole process has been conducted efficiently and smoothly.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Pros: The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Cons: Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Automatically translated. Show original review

Experience with commusoft

2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros: Customer data base, quick to find out what you have done at a property,

Cons: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using