4.5 / 5 53 reviews

Who Uses This Software?

Technology, Professional Service Providers, Education, Real Estate, Hospitality, Health Care, E-Commerce, Retail, Consumer Electronics, Telecom, Finance & Accounting, Insurance.

Average Ratings

53 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Free for small teams. Upgrade as you grow.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Freshworks
  • Founded 2011

About This Software

Freshsales is a full-fledged CRM & Lead Management Software made for high-velocity sales teams, packed with features such as, built-in phone, integrated email, user behavior tracking, deal management, reporting and more.

  • Account Alerts
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Asset Management
  • Auto-Dialing
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Management
  • Cataloging / Categorization
  • Channel Management
  • Commission Management
  • Contact History
  • Contact Import/Export
  • Contact Management
  • Contract Management
  • Customer Database
  • Customer Pipeline
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Dashboard
  • Data Management
  • Document Management
  • Email Marketing
  • Email Response Control
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Group Management
  • Household Tracking
  • Influence Tracking
  • Interaction Tracking
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Product Catalog
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes / Proposals
  • Referral Tracking
  • Relationship Tracking
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Search
  • Search / Filter
  • Self Service Portal
  • Shared Contacts
  • Source Tracking
  • Subscription Services
  • Survey Management
  • Team Assignments
  • Territory Management
  • Workflow Management
  • XML / RSS

Freshsales Latest Reviews

Automatically translated. Show original review

There is a good ease in working independent of your team, and still with your team on contacts;

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: I am able to work remotely from the office and stay on top of my clients, and the office information with one smooth and easy tool. Plus it is available on both my Android phone and my laptop, and that makes my on the go life easier.

Pros: I like that it is easy to learn and use. You can sort your data in several ways, and at the same time, and this allows you to really drill down when you are prioritizing your contacts for the day. It also lets you see how many contacts someone else on your team got to in a day/week etc. Which is valuable when you are in a manager role, and or planning what is coming to you, or how it is handled if it is handed off. Also there is a schedule email option, that allows you to plan out when your contact will get an email, which can be handy and it will also notify you once it is sent out. Also you can create email templates that are either for your individual use, or for team use, with great ease, keeping you all on message. There are a LOT of options, that let you customize your experience and your data, and keep you on track of your contacts. Including notes, and tasks. I like the notes to keep the file updated, and tasks to keep other team members all on the same page with what the client is told, and what stage they are in; it really makes for fast and smooth team communication. (As a side note, I don't know what we pay for the product, so I can't speak to the value for cost, only for the pros and cons of the actual day to day use. So I skipped that as it is NA to me personally.)

Cons: When I have several pages of data, say 50 pages after my search, trying to get to page 35 is a little cumbersome, as I have to start at either page 1 or page 50, and go in the desired direction a few pages at a time. I can't just type in a box to go to page 35.

Automatically translated. Show original review

A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite.

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1- Freshsales is very easy to use and is a solution that I believe is a good fit for a growing team, as the platform has a very small learning curve. I feel confident in being able to teach a new staff member how to use it.
We don't use Freshdesk, but their native integrations with that, other Freshworks applications, and 3rd party tools in Freshsales would be very suitable to teams that offer support, or already have an existing marketing/service delivery software stack.
2- The development team frequently release new features that make the experience of using the platform better and better. I have subscribed to the top tier, but even their entry level and middle range offers go head to head on features with the big name CRMs that cost double the subscription fee. 3- Finally, the mobile application's latest release is absolutely brilliant more than what you could want or expect from a mobile version of your company's sales CRM.

Cons: 1- Some of the 'bells and whistles' that come with other Sales CRMs aren't available or can only be achieved by using third party tools (Zapier) hacked together with Workflows.
Examples of these are:
"automatically remind me to follow up if I haven't heard back from this lead/customer"; and
support for recurring deals (such as businesses that sell based on annual subscription models).
2- There seems to be a fair bit of data visible (eg: metadata on each lead or contact) that really isn't important to the average user. And it would be great if a user could choose which fields appeared in the summary view of their contact, rather than just having the first few fields show. Having said that, the Development team appear to listen to their community, so this comment may be out of date, depending on when you're reading it!