CAFM Explorer

CAFM Explorer

4 / 5 26 reviews

Who Uses This Software?

Facilities Managers and Estates Directors who seek to achieve cost savings and process efficiencies.

Average Ratings

26 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 5 / 5
  • 3 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Idox Group
  • Founded 1984

About This Software

CAFM Explorer assists with the management of the full lifecycle of all building maintenance and enables you and your team to mitigate the risk of planned maintenance with its powerful features including: Management of legal servicing and maintenance requirements, Visual work planner display of maintenance activity, Provision of data for future resource planning and allocation. Planned tasks are automatically generated as Work Orders at the required time. Visit our Website for a FREE demo today.

  • Alerts / Escalation
  • Asset Management
  • Asset Tracking
  • Automated Routing
  • Billing & Invoicing
  • Commercial Properties
  • Community Forums
  • Contract / SLA Management
  • Customer Database
  • Customer Engagement Center
  • Dispatch Management
  • Document Management
  • Equipment Management
  • Facility Scheduling
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Job Costing
  • Job Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Maintenance Scheduling
  • Maintenance Tracking
  • Multiple Brands / Products
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Schools
  • Self Service Portal
  • Space Planning
  • Surveys & Feedback
  • Ticket Management
  • Vendor Management
  • Visitor Management
  • Work Order Management

CAFM Explorer Latest Reviews

Automatically translated. Show original review

CAFM just got better!

4 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: Excellent - and with the Work Planner in the 2012 upgrade we can start to plan work more effectively.

Pros: We are using CAFM to manage our PPMs and reactive work, manage our assets, book transport and produce our monthly Performance Indicator reports.
The new Work Planner will enable managers to program work down to individaul team member and enable the helpdesk to see who is available for reactive work.
Work planner can also hold absence days and training etc - we had to use a separate spreadsheet previously - now all nicely wrapped up in one neat package!!
We now have also CAFMNet Advanced Helpdesk which will be used by our Building Managers to assign work and complete job tickets
Also implementing CAFMNet Advanced User to give customers better information and allow them to add notes and questions to job tickets.
We have had some development work done to enable us to use CAFM to provide space data for our Estate Management Statistics - will be a real saving in staff time once fully implemented and will enable us to easily provide reports to Colleges and Schools.

Cons: None really - but it would be great if we could add shift patterns to the trade staff

Automatically translated. Show original review

Easy to use, easy to install, easy to learn

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: CAFM Explorer is a powerful, sophisticated and highly recommended software for the Facilities Management industry.

Pros: CAFM Explorer is a feature rich software that has many capabilities suited for the operations of professional facilities management company. The interface is very easy to use as it designed with a similar and familiar look as Microsoft Outlook. The unique drag and arrange feature for lists, especially in the HelpDesk module, helps the user find and group maintenance requests according to his/her requirements, making the users' work much easier. In addition, support from FMx Ltd is just excellent. The best part about FMx Ltd is that they keep working hard to continuously improve the software and upgrade its features based on feedback from FM industry peers and professionals.

Cons: There is no locally based support (in case of emergencies). Although the support through Skype, emails and phone calls are quite helpful, useful, and prompt; there is a possibility that some support requests would have have to wait till there is a reply from the CAFM team during their office hours (which might matter if your operations are based internationally).