4.5 / 5 41 reviews

Who Uses This Software?

Small to medium companies with from 1 to 50 facilities with manual or inefficient maintenance management programs.

Average Ratings

41 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Subscriptions from $40 per month. One-time purchase from $2,495.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • FasTrak SoftWorks
  • http://www.ftmaintenance.com
  • Founded 1995

About This Software

FTMaintenance cloud-based or on-premise maintenance management software (CMMS) for work order management, asset management, inventory management, and preventive and predictive maintenance.
FTMaintenance is designed for industrial environments, employs an "Automate Everything" philosophy, and is supported with unparalleled service. A responsive, knowledgeable, and experienced staff ensures successful startup. Easy-to-use and customizable, FTMaintenance fits ever-changing needs. = Free live demo.

  • Asset Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Commercial Properties
  • Condition Monitoring
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Equipment Tracking
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Job Costing
  • Job Management
  • Key & Lock Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mobile Access
  • Planning Calendar
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Quotes / Estimates
  • Recurring Appointments
  • Reminders
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Schools
  • Service History Tracking
  • Space Planning
  • Task Management
  • Technician Management
  • To-Do List
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Work Order Management

FTMaintenance Latest Reviews

Automatically translated. Show original review

Seeback Roofing

4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Just a few issues:
- When I first generated reports I found the reports that shipped with FTMaintenance lackluster and limited. They were missing data fields that I needed to display for the sake of the company. I had to use Crystal Reports to create better reports particularly for the Demand Maintenance module. This took a lot of time but gave me the opportunity to learn SQL. The ability to make custom reports is my favorite feature of FTMaintenance.
- I found the inventory transaction module nearly impossible to use for correcting large amounts of inventory parts. Adding a feature for say the administrator to import a CSV file listing parts to update the inventory quantities would be a handy feature.
- Similarly, the purchase order, and especially the receiving modules, are difficult to use. Things like limiting the parts to those with the same vendor when creating a purchase order, tedious receiving (one part at a time), etc.
- Displaying and browsing the list of work orders in the Demand Maintenance module is very slow as compared to DM History. I presume that's because the program is constantly UPDATING and SELECTing in the database for each work order scrolled.
- I think a powerful feature would be to be able to create tasks, parts, vendors, etc. on the fly similar to how entries are created for DM/PM status, shift, requested by, etc. fields. Having a button to click that would open a small dialog would reduce the amount of flip-flopping between modules.
- There's several bugs I've discovered involving entering data into fields, particularly after entering the wrong thing. i.e. Entering the wrong equipment number during creation of a work order from the quicklist in DM will often limit the equipment available to select later. I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab. There are minor annoying things in other modules that cause problems. I'll have to write the steps down later to reproduce the bugs.
- Tech support is very helpful and work hard to fix problems. I'm not sure if you've found someone to take over Mark's role but he seemed to be very knowledgeable about the inner workings of the software, especially with reports and the database structure.
Despite these minor issues, a great program overall that is a lot of use in our company to monitor equipment maintenance, especially with new safety systems we're in the process of implementing.

Pros: Flexibility to create reports. With only a few exceptions I like the SQL database structure making fun and easy to create powerful, professional-looking reports.

Cons: - Default reports are lackluster and limited
- Some modules can be tedious and finicky
- Having to switch between modules when doing minor things like creating new tasks or parts

Automatically translated. Show original review

Not happy with the sales department

2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We purchased this product in October 2014 over 2 years ago. It takes a lot of preparing to make sure it is setup how you will use it. Otherwise, you will be doing a lot of changing. We did not implement it the first year we had it due to time constraints, however, we still paid the annual maintenance fee in 2015. The second time the annual fee came up we elected not to renew as we still were not using the program. Our maintenance plan expired October 17, 2016. End of January things slowed down a bit for us so we had an opportunity to start implementation. I e-mailed the sales department and asked if we could pickup the annual maintenance and support now for the same price. October 2016 they were quoting a renewal of $. The sales department responded to my e-mail but did not give me an answer they wanted to talk about it with me on the phone. They did not call me they called my maintenance guy direct and told him it would cost more rather than the $. Frustrating after not implementing for 2 years still paying the first year of maintenance letting it lapse for only 3 months and wanting to more than double it. Not very good customer service I would say.

Pros: Probably a good program if you had some support and customer service from them. The import process seemed to work well.

Cons: Not happy with the sales team and it is involved in getting it set up correctly for your company. Especially if you are not tech savvy which is one of the reasons we looked at purchasing it. Takes a lot of time to get it implemented.