Scheduling Manager

Scheduling Manager

4 / 5 20 reviews

Who Uses This Software?

Service businesses which need to keep track of job schedules, accounts receivable, payroll, CRM, mapping within one integrated program. You can also use the system to track sales leads.

Average Ratings

20 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Thoughtful Systems
  • Founded 2000

About This Software

Scheduling Manager, from Thoughtful Systems, makes the management of your service business a breeze. We developed the first software available for the Service Business Industry in 1987 and have continuously improved our product over the years while tailoring it to specific industries. Extensive features include customer and employee information management, team information, Work Codes, Job Scheduling, Accounts Receivable, Payroll, Mapping, Quickbooks interface, Mobile option, and more.

  • Appointment Management
  • Audit Trail
  • Barcode Support
  • Billing & Invoicing
  • Call Center Management
  • Client Management
  • Commercial Properties
  • Contract Management
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Equipment Tracking
  • Expense Tracking
  • Inventory Control
  • Inventory Management
  • Job Management
  • Job Tracking
  • Location Service History
  • Maintenance Scheduling
  • Mobile Access
  • Payroll Management
  • Purchase Order Management
  • Quotes / Estimates
  • Recurring Appointments
  • Residential Properties
  • Routing
  • Scheduling
  • Service Call Management
  • Service History Tracking
  • Technician Management
  • Vehicle Tracking
  • Waste Disposal
  • Waste Tracking
  • Work Order Management

Scheduling Manager Latest Reviews

Automatically translated. Show original review

Great service and helpful schedule program

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: Ask as much question as possible about every fisture at this progam, get all helpful modules for your company, save your money on your services (speedy database entrance with CALLER_ID fixture) and quality of services (NO mistakes on phone numbers, machine does entry itself, no dispatch is needed I'm ready to accept more calls now! And meet more services, it save me money from extra person in a office. Count yourself, talk to Service Department at Schedule System, and ask for DEMO version. If any question, send me e-mail, use this system myself with my dispatchers, very helpful, I don't have to run to them and explain every details anymore - they can see on thier computers screen all my notes and warnings

Pros: I was looking around for more than a year for schedule program for our plumbing company in Toronto, Canada. Nothing was matching our needs.
Finally, I choose THOUGHTFULSYSTEM Schedule program.We met a lot of extra fixtures - phone module, different reports to make quality controls for our plumbers, ability to change the crew every time we need (to have chances to find who was at that job site and be flexible with switching the plumbers).
Sales department did a great job, Elina was very patient with me, answer right away on all my questions.
Charlie! The person who pick up the marathon from Elina to serve us, any minute I can call and I will get a help from professionals, they fixed every single peace at this program specially for us.

Cons: About the program - very friendly interface! We just follow the instruction (company provided to us book with articles about every module available) This year we are sending special Christmas LETTER for every customer
Easy to control changes (assign plumbers to projects and than re-assign them because of changes happenned on the day schedule)
Make notes every time customer called us, every time next dispatcher will serve this customer she will know what the details were in a previous cases.
Any time you need to make "remind call", you make a note and on that time special window will appear to remind you to call the customer to confirm the appointment, for example.
Easy to learn the fixtures, no complication (for the first couple weeks we called to technical support - to install the program we even didn't use Network Admin, we did ourself, every workstation were installed just with all recommendation from the book-instruction provided with program

Automatically translated. Show original review

Scheduling Manager Review

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: We bought Scheduling Manager 5 years ago for our plumbing business. It has been a big help in the day to day running of our business. We've been very happy with the service we've received from Thoughtful Systems. Sarah was very helpful to us. Initially, she helped us learn the program and get started inputting our data. Over the years, as we¿¿¿ve grown, we¿¿¿ve learned more and more things that the software can do. We had a few things changed for us, so that it would work exactly according to our needs. Like customizing an invoice and some of the email templates. It saves us a lot of time, and is very convenient when you need to send out Christmas cards, etc., or promotional pieces offering special offers or new service offerings. The built-in e-mail features are great! I highly recommend the software for your plumbing business, or any business you¿¿¿re in that requires keeping tabs on customers, assigning jobs to employees, tracking accounts.

Pros: Over the 5 years we¿¿¿ve been using The Scheduling Manager, we¿¿¿ve found more and more features which help us save time, and even help generate new business. It¿¿¿s great for keeping track of the technicians. We can see all the appointments for each tech on the drag and drop calendars. This makes it much easier for us to handle existing appointments and find the right tech for a new appointment while a client is on the phone, asking for service. We found that it¿¿¿s much better to try and give a definite appointment time to our plumbing customers at the time they call. We used to have to call them back, and then there were problems with playing phone tag. Sometimes we lost a job altogether. Also, it¿¿¿s a great plus that we can send a text message straight from the software to the tech who¿¿¿s assigned the job, giving him the job details right on his mobile phone.

Cons: Nothing I can think of right now. In the past, we found certain things we wanted that we didn¿¿¿t find in the software. After discussions with the folks at Thoughtful Systems, we had the software customized so that we got the features we needed. As of now, we¿¿¿re happy!