4 / 5 177 reviews

Who Uses This Software?

The SMB owner who wants to automate and improve his Estimating, Work Scheduling & Invoicing. We have the added benefit of catering to owners who want eliminate double entry into Quickbooks.

Average Ratings

177 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Free trial and various price ranges per # of users
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Kickserv
  • Founded 2006

About This Software

Founded by an owner of a service company, Kickserv Home Services Platform is built with your HVAC business in mind. Starting as low as $29/mo. for a full featured account you can't go wrong. We can build your website with our lead form to pull leads right into Kickserv, automate emails to all of your leads, send promo campaigns to your customers, give estimates, schedule jobs, invoice work, report on your business and integrate to your accounting platform of choice, currently Xero or Quickbooks

  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Class Scheduling
  • Client Management
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Facility Scheduling
  • Groundskeeping
  • Group Scheduling
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Job Tracking
  • Landscape Design
  • Maintenance Scheduling
  • Meeting Room Booking
  • Mobile Access
  • Multi-Location
  • Online Scheduling
  • Parts Inventory Management
  • Payment Processing
  • Payroll Management
  • Plant Database
  • Point of Sale (POS)
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Repair Tracking
  • Reservations
  • Resource Scheduling
  • Routing
  • Scheduling
  • Scheduling & Appointments
  • Self Service Portal
  • Service History Tracking
  • Task Management
  • Technician Management
  • Time Tracking
  • Work Order Management

Kickserv Latest Reviews

Automatically translated. Show original review

The old system service psychic was very useful and user-friendly. The new software is terrible.

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Pros: The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Cons: The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Automatically translated. Show original review

Kickserv is a great app that I have used for my Piano Service Company.

1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons: Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless.
Quadruple redundant data entry, creating and closing an event, then a job.
No auto fill on repeated fields.
Phone numbers require dashes be entered. Format the field for straight 10 digit entry.
Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers.
No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!!
Stripe send a payment received email notification...Awesome.
The text is the problem. First words of auto generated notification says Congratulations!.
Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint.
Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.