Verizon REVEAL

Verizon REVEAL

3 / 5 66 reviews

Who Uses This Software?

Small to mid-sized businesses with vehicle fleet sizes over 4 vehicles. HVAC, Landscaping, Electricians, Trucking, Pest Control, etc.

Average Ratings

66 reviews
  • 3 / 5
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service
  • 3 / 5
  • 2.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Verizon Connect
  • Founded 2003

About This Software

Innovative fleet tracking software from a trusted leader in the telematics industry. More than just dots on a map, you can use advanced GPS tracking to seamlessly monitor and manage your entire mobile workforce.

  • 3PL
  • Accident Tracking
  • Appointment Management
  • Barcoding / RFID
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Carrier Management
  • Claims Management
  • Client Management
  • Commission Management
  • Compliance Management
  • Computer Aided Dispatch
  • Container Tracking
  • Contract Management
  • Cost Tracking
  • Cross Docking
  • Customer Database
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Emergency Dispatch
  • Employee Management
  • Equipment Management
  • Fleet / Equipment Management
  • Fleet Management
  • Fuel Card Management
  • Fuel Card Reconciliation
  • Fuel Cards
  • Fuel Cost Management
  • Fuel Management
  • Fuel Tracking
  • Gauge Commands Scheduling
  • Graphical Tank Group Display
  • IFTA Reporting
  • Import / Export Management
  • Industry Pricing
  • Inspection Management
  • International Moves
  • Interstate Moves
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Tracking
  • LTL / Shared Truckload
  • Labor Management
  • Lead Management
  • Load Management
  • Load Optimization
  • Local Moves
  • Logistics Management
  • Lot Management
  • Maintenance History
  • Maintenance Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Material Management
  • Mileage Tracking
  • Military / GSA Moves
  • Mobile Access
  • Motor Pool / Daily Rental
  • Order Management
  • Parts Inventory Management
  • Parts Management
  • Personnel Management
  • Project Management
  • Purchasing
  • Quote Management
  • Quotes / Estimates
  • Recruiting Management
  • Repair Tracking
  • Resource Management
  • Returns Management
  • Routing
  • Sales Forecasting
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Shipment Management
  • Shipping Management
  • Standards Conversion
  • Storage Management
  • Technician Management
  • Third Party Interface
  • Tire Management
  • Tool Tracking
  • Trip Logs
  • Variables Monitoring
  • Vehicle Information
  • Vehicle Tracking
  • Warehouse Management
  • Warranty Tracking
  • Work Order Management

Verizon REVEAL Latest Reviews

Automatically translated. Show original review

Awful Customer Support - ELD Doesn't work

3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Pros: The GPS system works fairly well and the reports are handy. The online interface is easy to use. Drivers are simple to set up, customer service is awful.

Cons: Our rep had no idea how the ELD system he was selling was going to work. After asking numerous questions about mobile device compatibility we ordered and installed 9 logbooks into our trucks. Before installation we were told that they would work with iPhone, iOS, and all Android devices. After they were installed they told us we had received ELD devices that would only work on Android. No Apple devices were compatible. We then ordered 3 Android tablets for our apple users and setup data plans for those . We still can't use all of the ELD required features because now they don't work with Android phones, only tablets! I talked all of this over with our rep before we ordered. I don't think he lied, I think he had no idea! The updated App we need for the phones is still "being developed" and we still don't have it. I can't get thru on the phone and our rep was either fired or quit. His replacement won't call us back even though we have left him countless messages and emails. This is the worst customer service I have ever received.

Automatically translated. Show original review

Good product, HORRID customer service.

4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Value for Money

Comments: I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Pros: ease of use, easy to install

Cons: Customer service is HORRID!