2 / 5 3 reviews

Average Ratings

3 reviews
  • 2 / 5
  • 2.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service
  • Features
  • Value for Money

Product Details

  • Starting Price
  • Deployment
    Installed - Mac
  • Support
    24/7 (Live Rep)

Vendor Details

  • Computer Systems International
  • Founded 1990

About This Software

TMS (Textile Management System) is based on Microsoft .net the latest technology from Microsoft. TMS is the most complete Dry cleaning/Textile Management Software on the market with functionality and ease of use that is unmatched by any other dry-cleaning product. The system has been used by over 4000 drycleaners all over the world.TMS.NET revolutionizes the world of Textile Industry. Available in English, French, Spanish, Romanian and Dutch interface.

  • Barcoded Garments
  • Customer Accounts
  • Customer Statements
  • Database Marketing
  • Email Marketing
  • Employee Management
  • Hotel Support
  • Multi-Store Management
  • Partial Pickup Management
  • Point of Sale (POS)
  • Routing
  • Split Billing
  • Touch Screen
  • Unpaid Pickup Management
  • Valet Support

TMS Latest Reviews

Automatically translated. Show original review

Support is Abhorrent

3 / 5
Ease of Use
1 / 5
Customer Support
Value for Money

Comments: Previous reviewer is absolutely right! Support is very helpful, but quick to disconnect with you on the phone and that's a problem when you have several issues with the software. The main reason I dropped my previous provider was because, they offer a routing software that integrates with map-point which doesn't work, an Emailing software that emails customers' billing summary, welcome emails new customers', etc which doesn't work, and whole host of other issues I can't even get into, not to mention, constant bugs within the software that just slows my small operation down. Been with them since 2013, but I really wish I could leave them, but the software is linked to my website which I paid a lot in order to integrate, so I am stuck for the foreseeable future. The sad fact is that Customer satisfaction isn't a priority for this company according to the owner (Al), but I hope that changes someday. If they would at least get the software working as advertised, I'd be willing to give it a 3 rating overall, but customer service needs alot of work!!!! Alot!

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I have been using TMS for over 10 years and it has greatly improved my business.

4 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: I have found the support team to be very knowledegable and effective. Each year we get upgrades they add to our software. With just a few exceptions the program greatly improves garment tracking and pricing. The ease of pricing upgrades can improve your profit margins. Customers really appreciate our ability to track their cleaning and recall prior orders. A well-trained employee can check in and tag a large quantity of clothing in short period of time. Counter sales are vastly improved over a non-computerized system. The wide variety of reports available to management is impressive.